fulfillment policy
All rugs are handmade, one-of-a-kind pieces crafted specifically for you. Because of the personalized nature of our products, we do not offer refunds, exchanges, or cancellations once an order has been placed.
Please double-check all details, including size, colors, and any custom requests, before confirming your order. We are unable to make changes after production has started.
Orders are processed and shipped within 1-4 business days after completion. Shipping times may vary depending on your location.
If your rug arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the issue. We will work with you to resolve the problem promptly.
Due to the custom nature of our rugs, all sales are final.
privacy policy
We collect your name, address, email, phone number, and payment details to process orders and improve your experience.
Your information is used to fulfill orders, provide customer support, and enhance our website.
We do not sell or share your data. It is only shared with trusted partners (e.g., payment processors or delivery services) to complete your order.
We use secure systems to protect your information but cannot guarantee 100% security due to the nature of online transactions.